How can we help?

RiverHosting provides reliable game server hosting for popular titles like Minecraft, Valheim, and more, with easy setup and 24/7 support.

Our servers are currently located in Falkenstein, Germany, and Virginia, United States. Additional locations will be supported in the future.

Your server is deployed instantly after checkout, so you'll be up and running within seconds.

We aim for a 60-second setup, so your server is online almost instantly after payment.

We process all payments through Stripe, which supports a variety of payment methods, including iDEAL, credit and debit cards, and other region-supported options.

Yes. Subscriptions are renewed automatically using your saved payment method to ensure uninterrupted service.

You can cancel your server or subscription directly through the billing panel, or by submitting a support ticket if you need assistance.

We generally do not offer refunds once a server has been created and delivered, as the resources are allocated immediately and incur operational costs.

You can contact our support team via email or our ticket system. We aim to respond immediately to all inquiries for quick resolutions.

We are available 24/7 for support. Our team monitors tickets and email around the clock to assist you anytime.

You can create a backup directly from our panel by clicking the Backups tab and then selecting Create Backup.

If you notice performance issues, please open a support ticket. Our team will review your server's status and assist you in resolving the issue.

Yes, you can upgrade or downgrade your server plan directly in the billing panel. Navigate to Services, select your server, and choose your desired new plan.

Server configuration options, such as RAM, CPU, and addons, are available during the order process on riverhosting.com. You can also upgrade or downgrade these settings later through the panel.

Yes, we fully support custom JAR files and modpacks. You can upload them via the file manager in our panel or connect directly using SFTP.

Real-time server performance monitoring is available directly in our game panel. Simply open your specific server to view live metrics.

We monitor all servers 24/7, with instant notifications to our on-call team for any issues. Additionally, we deploy both hardware and software firewalls to prevent unauthorized access.

Yes, we create automatic backups alongside any customer-initiated ones. These exclude large folders like Dynmap to preserve storage, and are intended for disaster recovery scenarios only. To access one, submit a support ticket (additional costs may apply).

Yes, cancelled servers are permanently deleted from our systems. We retain backups for up to 90 days, but restores are only available to active RiverHosting servers upon verified ownership; no archives or external transfers are provided. For complete data deletion (including accounts), submit a support ticket.

Yes, you can use your own domain name by configuring DNS records to point to your server's IP address. Contact support if you need assistance with setup.

Yes, all RiverHosting servers come equipped with DDoS protection as standard.

Yes, we have an Affiliate & Partner Program; check the footer on our website or visit our partners page for all the details you need.